If you have a any questions or concerns about your move hav
a look below for some helpful moving house tips and if you have any other questions please don’t hesitate to give us a call on 1300 979 997, we are here to help.
What are your standard pick-up and delivery times?
Our morning slot commences with arrival onsite between 7-8am and pending our moving schedule we do offer an afternoon moving slot which requires some flexibility but usually 1-2pm arrival which is suited to smaller removals.
Do you move customers residing in flats or apartments or places that are hard to access?
Yes, we have a fleet of moving trucks suited to any moving size and during the booking process advising our office consultant of all relevant details will help us to pre-plan how to best approach your removals.
Do you protect furniture during moving?
All of your furniture during moving will be wrapped in heavy duty blankets. We also stock purpose built plastics for dining chairs, lounge suites and different sized mattresses for purchase.
Do you offer a packing / unpacking service?
Yes, whether it be one room or your entire house or office, our moving and removalists team are experienced professionals to pack your valuables. Click here to read about our professional packing / unpacking services.
If I am moving interstate or long distance, how does this work?
Pending location, for most locations within Victoria we can complete the move in one day and interstate will be delivered to your new residence the following day. This is achieved on all VIC-SA/NSW moves we conduct.
Are there any hidden fees/charges on moving day?
Definitely not, regardless of whether you opt for a fixed price or hourly rate the price you’re quoted during the booking process is what will stand on moving day.
How long does the moving process take?
When our office consultant provides your quotation, they will explain how the removal will be structured and estimated time frame the removalists should take for the removal process not including any travel time.
Will you disassemble and reassemble my furniture?
Our removalists team will disassemble and reassemble beds for your relocation. Please notify our office consultant upon booking if you require specialty items disassembled and reassembled.
Do you move pool tables and pianos?
Yes, these items are classified as specialty items and are charged at a set price depending on size and access. If part of a full house removal there will be a reduced set price for this removal service.
Will you move just one item?
Yes, we do relocate as little as one item both locally, to the country or interstate. Flexibility with collection/delivery is beneficial for these removals. Click here to read about our Moving a Few Items service.
What items can’t you transport?
Legally we cannot transport anything that is flammable, explosive or toxic including items like aerosol cans, swimming pool treatments, pesticides, oil or cleaning solvents.
Where are my goods stored?
We have commercial pricing from some major storage facilities around Melbourne and would place your items at the location closest to your delivery address. Our office consultant will inform you a set weekly/monthly price for your storage needs. Click here to read about our Storage service.
Do I have to get insurance for my goods during the transit / moving process?
We have Full Carriers Liability Insurance. This cover is for a major situation that may occur in transit / moving such as fire, flood, collision and overturning of vehicle.
How long is my moving quote good for?
We stand by all our moving quotes no matter the time frame since provided.
How much notice do I need to book my moving date?
The more notice we have regarding your moving date the more likely you are to secure the date that best suits you. In some cases we will have availability to move you within a few days, but this all depends on our removalists / movers current schedule. In peak seasons, such as Christmas and Easter, it is best to book a minimum of 2-3 weeks prior to your moving date.
What happens once I have decided to accept your moving quote?
Simply call or email the office and we will confirm your moving date, pick-up and delivery address for you. You will be sent a confirmation email outlining all the specifics and relevant details of your move. We will then contact you before the removal day to confirm all is right to proceed with previously agreed arrival time.
Do I have to pay upfront and what are the payment methods?
We organise a 10% booking deposit on country or interstate removals to secure the booking for both parties peace of mind. We accept payment via EFT, cash or credit card (Visa and Mastercard).
What are your invoicing terms?
We don’t invoice for future payment unless it is a company or alike. Payment for removalists services is to be made on completion of the move via methods listed above, unless agreed prior with management.
What if my moving date changes?
For a multitude of reasons sometimes settlement dates and/or entry dates are altered. Should this happen, simply call the office and we will work together to achieve the best result for your removals and a revised date with as little disruption to your family and work schedule.