Moving home can be a stressful time for everyone involved, especially if it is your first big move as a family.

If you have a any questions or concerns about your move have a look below for some helpful tips and if you have any other questions please don’t hesitate to give us a call on 1300 979 997, we are here to help.

What are your standard pick-up and delivery times?

Our morning slot commences with arrival on site at between 7-8am and pending our schedule we do offer an afternoon slot which requires some flexibility but usually 1-2pm arrival which is suited to smaller moves.

Do you move customers residing in flats/apartments or places that are hard to access?

Yes, we have a fleet of vehicles suited to any size move and during the booking process advising our office consultant of all relevant details will help us to pre-plan how to best approach your move.

How do you protect furniture during transit?

All of your furniture will be wrapped in heavy duty blankets while we stock purpose built plastics for dining chairs, lounge suites and different sized mattresses for purchase.

Do you offer a packing/unpacking service?

Yes, whether it be one room or your entire home, our team are experienced professionals to pack your valuables. Click here to read about our professional packing service

If I am moving interstate or long distance, how does this work?

Pending location, for most locations within Victoria we can complete the move in one day and interstate will be delivered to your new residence the following day. This is achieved on all VIC-SA/NSW moves we conduct.

Are there any hidden fees/charges on moving day?

Definitely not, regardless of whether you opt for a fixed price or hourly rate the price you’re quoted during the booking process is what will stand on moving day.

How long will the move take?

When our office consultant provides your quotation, they will explain how the removal will be structured and estimated time frame the crew should take for the removal process not including any travel time.

Will you disassemble and reassemble my furniture?

Our team will disassemble and reassemble beds for your relocation. Please notify our office consultant upon booking if you require specialty items disassembled and reassembled.

Do you move pool tables and pianos?

Yes, these items are classified as specialty items and are charged at a set price depending on size and access. If part of a full house removal there will be a reduced set price for this service.

Will you move just one item?

Yes, we do relocate as little as one item both locally, to the country or interstate. Flexibility with collection/delivery is beneficial for these moves. Click here to read about our Moving a Few Items service.

What items can’t you transport?

Legally we cannot transport anything that is flammable, explosive or toxic including items like aerosol cans, swimming pool treatments, pesticides, oil or cleaning solvents.

Where are my goods stored?

We have commercial pricing from some major storage facilities around Melbourne and would place your items at the location closest to your delivery address. Our office consultant will inform you a set weekly/monthly price for your storage needs. Click here to read about our Storage service.

Do I have to get insurance for my goods during transit?

We have Full Carriers Liability Insurance. This cover is for a major situation that may occur in transit such as fire, flood, collision and overturning of vehicle.

How long is my quote valid for?

We stand by all our quotes no matter the time frame since provided.

How much notice do you need to make my booking?

The more notice we have the more likely you are to secure the date that best suits you. In some cases we will have availability to move you within a few days, but this all depends on current schedule. In peak seasons, such as Christmas and Easter, it is best to book a minimum of 2-3 weeks prior to your move date.

What happens once I have decided to accept your quote?

Simply call or email the office and we will confirm date, pick-up and delivery address for you. You will be sent a confirmation email outlining all the specifics and relevant details of your move. We will then contact you before the removal day to confirm all is right to proceed with previously agreed arrival time.

Do I have to pay upfront and what are payment methods?

We organise a 10% booking deposit on country or interstate moves to secure the booking for both parties peace of mind. We accept payment via EFT, cash or credit card (Visa and Mastercard).

What are your invoicing terms?

We don’t invoice for future payment unless it is a company or alike. Payment for services is to be made on completion of the job via methods listed above, unless agreed prior with management.

What if my date changes?

For a multitude of reasons sometimes settlement dates and/or entry dates are altered. Should this happen, simply call the office and we will work together to achieve the best result for your move and a revised date with as little disruption to your family and work schedule.